Terms and Conditions

1. About Dial Lubricants

Dial Lubricants is a lubricant and fuel distribution company providing lubricants, oils, greases, fuels, fluid-handling equipment, storage equipment, pumps, filters, and related products and services to commercial, industrial, automotive, agricultural, and other customers.

These Terms apply to purchases and transactions made directly through this website as well as, where applicable, products or services ordered through other electronic or written communications referencing these Terms.

2. Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful or fraudulent purpose
• Attempt to gain unauthorized access to any portion of the website or its systems
• Interfere with or disrupt the operation or security of the website
• Submit false, misleading, or fraudulent information
• Copy, reproduce, distribute, modify, or exploit website content without permission
• Introduce malicious software, viruses, or other harmful code
• Use automated systems to scrape, copy, or collect website content without our permission
• Use the website in a manner that could damage Dial Lubricants or its customers

We reserve the right to restrict or terminate access to the website at our discretion if we believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, technical information, availability, and pricing displayed on the website are accurate and current.

However, product information may occasionally contain errors, omissions, or inaccuracies.

Product packaging, labeling, specifications, formulations, colors, dimensions, and other characteristics may change from time to time based on manufacturer updates.

Dial Lubricants reserves the right to correct errors, update information, or modify product information at any time without prior notice.

Technical specifications and recommendations provided on this website are for general informational purposes and should be verified against the applicable manufacturer's current technical data sheet, product label, safety data sheet, or other official documentation before use.

4. Product Suitability and Customer Responsibility

The customer is responsible for determining whether a product is appropriate for its intended application, equipment, operating conditions, and specifications.

Unless expressly stated otherwise, Dial Lubricants does not guarantee that a particular lubricant, fuel, grease, equipment item, or other product is suitable for a specific application.

Customers should consult the applicable equipment manufacturer, product manufacturer, technical data sheet, safety data sheet (“SDS”), or qualified professional when determining product suitability.

Dial Lubricants is not responsible for damage resulting from:

• Improper product selection
• Improper application
• Use outside the manufacturer's specifications
• Mixing incompatible products
• Contamination
• Improper storage or handling
• Failure to follow manufacturer instructions
• Use of a product for a purpose for which it was not intended

5. Pricing

Prices displayed on the website are subject to change without notice.

Unless otherwise stated, prices do not necessarily include applicable taxes, freight, delivery charges, fuel surcharges, hazardous-material charges, installation charges, or other fees.

For products sold by quantity, weight, volume, or other variable measurement, the final invoice may be based on the actual quantity delivered or otherwise determined by Dial Lubricants.

We reserve the right to correct pricing errors and to cancel or modify orders placed using an incorrect price.

6. Quotes and Price Estimates

Any quote, estimate, proposal, or pricing information provided by Dial Lubricants is subject to the terms and expiration date stated in that quote.

Unless expressly stated otherwise in writing, quotes are not guaranteed beyond the stated validity period.

Manufacturer price increases, freight changes, fuel surcharges, availability issues, taxes, or other circumstances may require pricing to be adjusted.

A quote does not constitute a binding contract until accepted by Dial Lubricants and, where applicable, confirmed by an order acknowledgment or other written confirmation.

7. Orders and Order Acceptance

Submitting an order through the website, email, telephone, or other means constitutes an offer to purchase.

All orders are subject to acceptance by Dial Lubricants.

We reserve the right to:

• Accept or reject any order
• Limit quantities
• Require additional information
• Require payment or a deposit before shipment
• Cancel an order
• Correct pricing or product errors
• Refuse service where permitted by law

An order is not considered accepted until Dial Lubricants confirms the order.

8. Product Availability

Product availability shown on the website is not guaranteed.

Products may become unavailable due to supplier shortages, transportation issues, manufacturing changes, demand, or other circumstances beyond our control.

If an ordered product is unavailable, we may contact you regarding substitution, backorder, revised delivery timing, or cancellation.

9. Payment

Payment terms will be determined by Dial Lubricants and may vary by customer.

Customers may be required to pay by credit card, debit card, electronic payment, check, wire transfer, or other approved payment method.

Approved commercial customers may receive credit terms at the sole discretion of Dial Lubricants.

Invoices are due according to the payment terms stated on the invoice or account agreement.

Failure to make timely payment may result in:

• Suspension of future deliveries
• Cancellation of credit terms
• Collection activity
• Late fees or finance charges where permitted by law
• Recovery of reasonable collection costs and attorneys' fees where permitted by law

10. Taxes

Customers are responsible for applicable sales, use, excise, environmental, fuel, or other taxes unless a valid exemption applies.

Customers claiming tax-exempt status must provide appropriate documentation before the applicable transaction.

11. Shipping and Delivery

Delivery dates and times are estimates unless expressly guaranteed in writing.

Dial Lubricants is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Weather
• Traffic
• Transportation delays
• Supplier delays
• Manufacturing delays
• Equipment failures
• Labor disruptions
• Government actions
• Natural disasters
• Other force majeure events

The customer is responsible for ensuring that delivery locations are reasonably accessible and safe for delivery.

For bulk products, the customer is responsible for providing an appropriate receiving location, tank, container, and equipment capable of safely receiving the product.

12. Bulk Fuel, Lubricant, and Chemical Deliveries

Customers purchasing bulk fuel, lubricants, oils, greases, or other products are responsible for ensuring that their storage and receiving systems are suitable for the product being delivered.

Before delivery, customers should verify:

• Available tank capacity
• Correct product identification
• Proper tank and equipment condition
• Appropriate connections and fittings
• Proper venting
• Safe access to the delivery location
• Compliance with applicable laws and safety requirements

Dial Lubricants is not responsible for spills, contamination, overflow, environmental damage, or equipment damage caused by inadequate tank capacity, defective equipment, incorrect customer-provided information, or unsafe site conditions.

Where appropriate, customers should remain available during delivery to assist with site-specific requirements.

13. Inspection of Deliveries

Customers should inspect deliveries promptly upon receipt.

Any visible shortage, damage, contamination, incorrect product, or other delivery discrepancy should be reported to Dial Lubricants as soon as reasonably possible.

Customers should not use a product if they believe it is incorrect, contaminated, or otherwise unsuitable.

Failure to report an apparent delivery discrepancy promptly may affect our ability to investigate or resolve the claim.

14. Returns and Exchanges

Returns are subject to Dial Lubricants' approval.

Certain products may not be returnable, including but not limited to:

• Fuel
• Bulk lubricants
• Opened containers
• Used products
• Special-order products
• Custom products
• Products that have been contaminated
• Products that have been altered or modified
• Products that cannot reasonably be resold

Products approved for return must generally be unused, unopened, and in their original packaging.

Customers may be responsible for return shipping, restocking charges, freight, or other applicable costs.

No return is authorized until Dial Lubricants provides return instructions or authorization.

15. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact Dial Lubricants promptly.

We may request photographs, lot numbers, delivery documentation, product samples, or other information necessary to investigate the issue.

If Dial Lubricants determines that the product was incorrectly shipped or damaged before delivery, we may, at our discretion and subject to applicable law:

• Replace the product
• Provide a credit
• Refund the purchase price
• Provide another appropriate remedy

16. Manufacturer Warranties

To the extent permitted by law, products sold by Dial Lubricants may be covered only by warranties provided by the original manufacturer.

Dial Lubricants may assist customers in submitting warranty claims but does not independently guarantee or extend manufacturer warranties unless expressly stated in writing.

Manufacturer warranties may contain additional requirements, limitations, exclusions, and procedures.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND PRODUCTS AND SERVICES PROVIDED THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

DIAL LUBRICANTS DISCLAIMS ALL WARRANTIES NOT EXPRESSLY PROVIDED IN WRITING, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

Nothing in these Terms is intended to exclude or limit any warranty or consumer protection right that cannot legally be excluded or limited.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIAL LUBRICANTS AND ITS OWNERS, EMPLOYEES, OFFICERS, AGENTS, AFFILIATES, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE USE OF THE WEBSITE, PRODUCTS, SERVICES, OR ANY TRANSACTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIAL LUBRICANTS' TOTAL LIABILITY ARISING FROM ANY PRODUCT OR TRANSACTION SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID TO DIAL LUBRICANTS FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.

19. Safety and Hazardous Products

Certain products sold by Dial Lubricants may be flammable, combustible, hazardous, regulated, or otherwise require special handling.

Customers are responsible for following all applicable:

• Product labels
• Safety Data Sheets
• Manufacturer instructions
• Storage requirements
• Transportation requirements
• Occupational safety requirements
• Environmental regulations
• Federal, state, and local laws

Customers should obtain and review the applicable SDS before handling or using a product when appropriate.

Dial Lubricants is not responsible for injuries, property damage, environmental damage, or other losses caused by improper handling, storage, transportation, or use of products.

20. Equipment, Pumps, Tanks, and Related Products

Equipment sold through Dial Lubricants may include pumps, tanks, filters, hoses, fittings, meters, reels, and other fluid-handling equipment.

Installation, operation, inspection, and maintenance must be performed in accordance with applicable manufacturer instructions and safety requirements.

Unless expressly included in writing, the purchase of equipment does not include installation, electrical work, plumbing, engineering, permitting, site preparation, or other professional services.

Customers are responsible for determining whether equipment is appropriate for their intended application.

21. Third-Party Manufacturers and Links

The website may contain references or links to third-party manufacturers, suppliers, technical documents, websites, or services.

Dial Lubricants does not control and is not responsible for third-party websites, content, products, services, privacy practices, or policies.

Third-party trademarks, logos, and product names belong to their respective owners.

22. Intellectual Property

All website content, including text, graphics, logos, photographs, designs, product descriptions, trademarks, service marks, and other materials, is owned by or licensed to Dial Lubricants or its respective owners and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

23. User-Submitted Information

If you submit information through the website, including contact information, quote requests, reviews, comments, or other content, you represent that the information is accurate and that you have the right to provide it.

You agree not to submit unlawful, misleading, defamatory, threatening, or infringing material.

You grant Dial Lubricants permission to use submitted information as reasonably necessary to provide requested services, communicate with you, process orders, and operate the business, subject to our Privacy Policy and applicable law.

24. Privacy

Your use of this website may involve the collection and use of personal information.

Please review our Privacy Policy for information regarding how Dial Lubricants collects, uses, stores, and protects personal information.

25. SMS and Electronic Communications

If you provide a telephone number or email address to Dial Lubricants, you agree that we may contact you regarding orders, deliveries, quotes, account information, customer service, and other business-related communications.

Where required by law, marketing communications will be subject to applicable consent and opt-out requirements.

You may opt out of marketing communications by following the applicable unsubscribe instructions or contacting Dial Lubricants directly.

26. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, or discontinue any portion of the website at any time without notice.

27. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Dial Lubricants and its owners, officers, employees, agents, affiliates, suppliers, and service providers from claims, liabilities, damages, losses, costs, and expenses arising out of:

• Your violation of these Terms
• Your misuse of the website
• Your improper use or handling of products
• Your violation of applicable law
• Your negligence or intentional misconduct

28. Force Majeure

Dial Lubricants shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, transportation interruptions, labor disputes, supply shortages, governmental actions, war, terrorism, utility failures, cyber incidents, equipment failures, or other events beyond our reasonable control.

29. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

Any legal action arising from or relating to these Terms or transactions with Dial Lubricants shall be brought in a court of competent jurisdiction in Texas, unless applicable law requires otherwise.

30. Changes to These Terms

Dial Lubricants reserves the right to modify these Terms at any time.

Updated Terms will be posted on this website with a revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by law.

31. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

32. Waiver

Failure by Dial Lubricants to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

33. Entire Agreement

These Terms, together with any applicable order confirmation, quote, invoice, account agreement, Privacy Policy, and other written agreements expressly incorporated by reference, constitute the agreement between you and Dial Lubricants regarding the applicable transaction or use of the website.

If there is a conflict between these Terms and a separate written agreement signed by Dial Lubricants, the signed agreement will control to the extent of the conflict.

34. Contact Information

If you have questions regarding these Terms, products, orders, or services, please contact: