Privacy Policy

1. Information We Collect

Depending on how you interact with Dial Lubricants, we may collect information including:

Information You Provide Directly

When you contact us, request a quote, place an order, create an account, or otherwise communicate with us, we may collect:

• Name
• Business name
• Billing and shipping address
• Email address
• Telephone number
• Payment and billing information
• Account and credit information
• Product and purchasing information
• Delivery information
• Information submitted through quote or contact forms
• Other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Approximate geographic location
• Date and time of website visits
• Website interactions
• Other technical or usage information

This information may be collected through cookies, pixels, analytics services, server logs, and similar technologies.

2. Cookies and Similar Technologies

Dial Lubricants may use cookies and similar technologies to operate, maintain, analyze, and improve our website.

Cookies may be used to:

• Remember preferences
• Maintain website functionality
• Understand how visitors use the website
• Measure website traffic
• Improve website performance
• Analyze advertising effectiveness
• Provide or measure relevant advertising

You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain website functionality.

3. How We Use Information

We may use information we collect to:

• Respond to inquiries
• Provide quotes
• Process orders and payments
• Deliver products
• Manage customer accounts
• Provide customer service
• Communicate regarding orders and deliveries
• Process returns and warranty claims
• Maintain business records
• Improve our website and services
• Analyze website usage
• Prevent fraud and unauthorized activity
• Maintain website and network security
• Comply with legal obligations
• Send business or marketing communications where permitted
• Carry out other legitimate business purposes

4. Payment Information

If you make a purchase through our website, payment information may be processed by third-party payment processors.

Dial Lubricants generally does not need to store complete credit or debit card numbers on its own systems.

Payment processors may collect, process, and store payment information according to their own privacy policies and security practices.

5. How We Share Information

Dial Lubricants may share information with third parties when reasonably necessary to operate our business and provide products and services.

These parties may include:

• Payment processors
• Website hosting providers
• Website developers and technology providers
• Shipping and delivery companies
• Product manufacturers and suppliers
• Accounting and bookkeeping providers
• Customer relationship management providers
• Email and communication providers
• Advertising and analytics providers
• Information technology and security providers
• Professional advisors
• Government authorities when legally required
• Other service providers acting on our behalf

We do not sell your personal information for money.

We may share information with service providers for legitimate business purposes, including analytics, advertising measurement, website operation, customer service, and marketing.

6. Google Analytics and Advertising

Dial Lubricants may use third-party analytics and advertising services, including services provided by Google and other advertising platforms.

These services may use cookies, pixels, or similar technologies to collect information about website visits, interactions, and advertising activity.

We may use this information to:

• Understand how visitors find our website
• Measure advertising performance
• Improve our website
• Identify potential customers
• Understand which products or services generate interest
• Improve marketing campaigns

Third-party advertising and analytics providers may collect information in accordance with their own privacy policies.

You can manage certain advertising preferences through the applicable third-party services and your browser or device settings.

7. Business and Transaction Information

If you purchase products or services from Dial Lubricants, we may maintain records relating to your business relationship with us.

This may include:

• Products purchased
• Quantities purchased
• Pricing
• Delivery locations
• Order history
• Invoices
• Payment history
• Account information
• Quote history
• Communications relating to transactions

We use this information to fulfill orders, manage accounts, provide customer service, and maintain appropriate business and financial records.

8. Communications

If you provide your email address or telephone number, we may use it to communicate with you regarding:

• Orders
• Quotes
• Deliveries
• Account information
• Invoices
• Product questions
• Customer service
• Returns and warranties
• Service updates
• Other business-related matters

Where permitted by law, we may also send marketing communications.

You may opt out of marketing emails by using the unsubscribe mechanism included in the communication.

If you receive marketing text messages and applicable law requires an opt-out mechanism, you may follow the instructions provided in the message to stop receiving those communications.

Opting out of marketing communications does not necessarily stop transactional or service-related communications.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide products and services
• Maintain customer accounts
• Complete transactions
• Maintain business and financial records
• Resolve disputes
• Prevent fraud
• Comply with legal obligations
• Fulfill legitimate business purposes

Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

Dial Lubricants uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically is completely secure.

Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.

11. Third-Party Websites

Our website may contain links to third-party websites, including product manufacturers, suppliers, payment providers, social media platforms, and other websites.

Dial Lubricants is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

12. Children's Privacy

Our website is intended for businesses, organizations, and general audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

13. Texas Privacy Rights

Dial Lubricants is located in Texas and may be subject to applicable Texas privacy laws depending on the nature and scope of its business and the information it processes.

Where applicable law provides individuals with privacy rights, those rights may include the ability to:

• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request information regarding the processing of personal information
• Opt out of certain forms of targeted advertising or profiling
• Exercise other rights provided by applicable law

Certain exceptions and limitations may apply.

To exercise a privacy right or ask a privacy-related question, contact us using the information provided below.

We may need to verify your identity before processing certain requests.

14. California Privacy Rights

If you are a California resident and California privacy law applies to your information, you may have additional rights under applicable California law.

Depending on the circumstances, these rights may include rights to:

• Know or access certain personal information
• Request correction
• Request deletion
• Opt out of certain disclosures or uses of personal information
• Opt out of certain targeted advertising activities
• Not be discriminated against for exercising applicable privacy rights

Dial Lubricants does not sell personal information for monetary consideration.

If you wish to exercise an applicable California privacy right, contact us using the information below.

We may request information necessary to verify your identity and the validity of your request.

15. Do Not Track

Some web browsers offer a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to browser-based Do Not Track signals, our website may not respond to such signals.

We may respond to legally recognized privacy preference signals where required by applicable law.

16. Email and Marketing Preferences

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in the applicable email.

You may also contact Dial Lubricants directly to request that your information be removed from our marketing lists.

Please note that we may continue sending transactional or service-related communications when necessary.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will post the updated Privacy Policy on this website and revise the Effective Date.

Your continued use of the website following the posting of changes constitutes acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.

18. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact: